Experienced Customer Service Excellence and Service Enhancement. With over 14 years of experience in the UAE Shopping malls. Specialized in Delivering world-class customer service to company stakeholders, through exceeding the customers’ expectations by offering exceptional customer service. lead the Customer Service, Call center teams to achieve excellent customer service experience and increase customer satisfaction and loyalty. improve and enhance the customer service processes and monitor the overall performance, provide leadership to the team to meet business objectives by decreasing ambiguity and guesswork, guarantee the quality, boost productivity, and increase employee morale. To achieve high quality and responsive service. Develop and implement a comprehensive Customer Service Program and standard operating procedures, achieve standardization in SOPs, performance protocols, training, coaching and development of employees. Develop and implement the new CRM technology and systems, introduce proposals/ Ideas/recommendations relating to improvements within the company.